Case Center

Domestic Family Events (Family Law Act and Children’s Law Reform Act cases):
Case Center will be used for the following Family Law Act and Children’s Law Reform Act cases, subject to judicial direction:

• Case, Settlement, Combined and Trial Management Conferences
• Motion with notice, including:
  • Motion to set aside part or all of a temporary or final order
  • Motion for contempt
  • Motion to change an order due to fraud, mistake, or lack of notice
  • Motion to strike a document, or a set of documents
  • Motion for summary judgment
  • Motion for lawyer’s removal from the case (*motion only, no supporting documents unless you “restrict” the supporting affidavit during the document uploading process, which will then make it accessible to the judge only through the Master Bundle)
• Trial, including:
  • Rule 2 / Focused Hearing

In Toronto region only, Child, Youth and Family Services Act, 2017 child protection cases (excluding adoption):
Case Center will be used for any of the events triggered by the filing of one of the following documents, subject to judicial direction, including trial:

• Form 8B – Application (child protection and status review)
• Form 8B.1 – Application (status review for child in extended society care and child formerly in extended society care)
• Form 8B.2 – Application (general) (Child, Youth and Family Services Act, 2017 cases other than child protection and status review)
• Form 8C – Application (secure treatment)

In Toronto region only, Child, Youth and Family Services Act, 2017 openness applications:
Case Center will be used for any of the events triggered by the filing of one of the following documents, subject to judicial direction, including trial:

• Form 34L: Application for openness order
• Form 34N: Application to change or terminate openness order

In Toronto region only, Family Responsibility Office support enforcement cases:
Effective October 14, 2025, Case Center will be used for proceedings that started when one or more of the following documents is filed, subject to judicial direction:

• Form 30: Notice of Default Hearing and or Form 30A: Request for Default Hearing
• A motion for a warrant of committal and Form 32C: Affidavit for Warrant of Committal
• A motion to refrain a driver’s license suspension
• A motion relating to a garnishment hearing, including Form 29H: Notice of Garnishment Hearing

First Appearance Court

Case Center will be used for a first court date before a judge or a clerk for any family law case started under Rule 8 or Rule 15 of the Family Law Rules, provided that the responding party has filed materials at least 5 business days in advance of the scheduled court date.

IMPORTANT: Parties or their counsel must upload their filed documents in the Pleadings sub-bundle, ensuring that the documents have been named in accordance with the protocol found in this notice.

NOTE: Subject to the presiding judicial official, Case Center may be used for any continuing conference or motion that is in-scope.

Endorsements and Orders

If an event is heard using Case Center, court staff will upload endorsements and issued orders for access by parties and counsel by uploading them into the Endorsements, Orders and Judgments sub-bundle, subject to any judicial direction.

Parties or their counsel must upload all previous endorsements and orders in the case in the Endorsements, Orders and Judgments sub-bundle in Case Center so they can be accessed by the judiciary at future hearings. This includes previous endorsements and orders that were issued prior to the case’s use of Case Center.

Notice of Motion for the Sealing Order

Any documents that are subject to a publication ban or sealing order must not be uploaded into Case Center. However, a notice of motion for the sealing order should be uploaded into Case Center.

Judicial Direction

Court staff, parties, and counsel must follow any specific judicial direction if a judicial official has determined that Case Center should not be used in a particular case or if certain documents should not be uploaded.

At this time, Case Center will not be used for the following, subject to judicial direction:

• A first appearance (First Court Date) before the clerk or a judge if responding materials have not been filed with the court within 5 days of the scheduled hearing
• Uncontested trials
• An unopposed motion for a final order (in relation to a Motion to Change proceeding)
• Any hearing under the Interjurisdictional Support Orders Act, 2002
• Any hearing under either section 37 or 37.1 of the Family Law Rules
• Any motion that
  • Is filed with the court to be heard within 4 days;
  • Has not been served on the other parties in the case (i.e., without notice/ex-parte);
  • Is procedural, uncomplicated or unopposed (i.e., 14B);
  • May give rise to the Court making an order to seal all or parts of the court file (e.g., a request to seal a CAS Report on Records for non-parent decision-making responsibility claims (s.70 CLRA)), except for a motion for lawyer’s removal (where the motion may be uploaded into Case Center but not the supporting documents);
  • Is a part of a court file where an order restricting access to the file has been made.
• A proceeding started by filing a Form 15C or 15D (consent motions)
• An application including a claim made under s.46 of the Children’s Law Reform Act (International Child Abduction)
• Assignment/trial scheduling court
• In all regions, except for Toronto, Child, Youth, and Family Services Act, 2017 (CYFSA) hearings (including adoption proceedings)
• In Toronto region, Child, Youth and Family Services Act, 2017 adoption proceedings
• In all regions, except for Toronto, any support enforcement hearing commenced by a payor, recipient or the Family Responsibility Office regarding garnishments, writs of seizure and sale, default hearing, warrant for committal and motions to refrain the suspension of a payor’s driver’s license
• Any cases that a judge has determined should not use Case Center

Publication Bans/Sealing Orders and Other Documents that should not be filed:

Any documents that are subject to a publication ban or sealing order must not be uploaded into Case Center. However, a notice of motion for the sealing order should be uploaded into Case Center.

The document that you propose to be sealed must be emailed to the court office or filed in person, identifying the case name, court file number, hearing date, and a request that the documents be forwarded to the judge who will determine whether a sealing order should be made. If the hearing takes place by telephone or video conference, the party who requested the sealing order must immediately file an unredacted hardcopy of the document with the court office in a sealed envelope with a copy of the endorsement attached. Court staff will ensure the sealed document is filed in the physical court record.

Similarly, any supporting evidence for a motion to remove a lawyer from record pursuant to Family Law Rule 4(14) should not be uploaded into Case Center. Instead, it should be emailed to the court office, while the motion itself (FLR 4(13)) must be served and filed through JSO, or in person.

Judicial Direction:

Court staff, parties, and counsel must follow any specific judicial direction if a judicial official has determined that Case Center should not be used in a particular case or if certain documents should not be uploaded.

If you received an email from Thomson Reuters Case Center inviting you to a case on Case Center, you must first register for an account before you will be able to access your case.

Case Center registration is a one-time process. Once you have an account, you will not need to register again, even if you are involved in other cases with documents available in Case Center.

To register for Case Center, select “Register” from the top right of the Case Center webpage and follow the prompts.

The email invitation you receive may provide a direct link to your case. Alternatively, you may find your case by selecting either the “View Case List” or “View Hearings” menu option from the top banner in Case Center once you have logged in.

For more information about how to register and find a case, refer to How to Register and Find a Case – Product Training (Thomson Reuters).

Case Center does not replace the filing of your documents with the court office.

Therefore, you must file your documents in accordance with the Scheduling of Family Matters at the Ontario Court of Justice notice.

Parties’ Email Addresses: Parties and/or counsel must provide their email addresses on all filed and uploaded court documents to use Case Center. The email addresses provided will be where you will receive an email from Thomson Reuters Case Center inviting you to register and/or upload your filed court documents.

If you filed through the Ontario Courts Public Portal :
You should not submit any document directly to Case Center unless a judge has provided direction or permission to do so. Court staff have the exclusive responsibility for posting filed documents into Case Center.

If you filed through any other method, such as through the Family Submissions Online portal, by email, or in person:
IMPORTANT: Parties are required to upload court documents that have been filed with the Court to Case Center at least 5 days in advance of the hearing, or at the same time as any filing deadlines that are less than 5 days, unless directed otherwise by the Court.
https://www.ontario.ca/page/file-family-court-documents-online

Do not upload documents into Case Center that have not been filed with the court, unless otherwise ordered by a judge.

Family law documents must be filed with the court in accordance with the Family Law Rules and any local Notices to the Profession or court order.

If you were directed to upload court-filed documents into Case Center, refer to the information below:

Document Naming Protocol

Parties / counsel are responsible for properly naming the document in accordance with the naming protocol before filing the document with the court or uploading the document to Case Center.

The document naming protocol is as follows:

1. Document type, including the form number (For example, Application, Form 8)
2. Type of party submitting the document (For example, Applicant, Respondent or Third Party)
3. Name of the party submitting the document, including initials if the name is not unique to the case (For example: P. Smith and B. Smith – initials must be used if the parties share a last name; Smith and Thomas – initials are not required if the parties do not share a last name), and
4. Date on which the document was created or signed, in the format DD-MMM-YYYY (For example: 12-JAN-2021)

Below are sample document names:

Application Form 8 – Applicant – P. Smith – 12-JAN-2021

Notice of Motion Form 14 – Respondent – J. Brown – 21-DEC-2021

Affidavit General Form 14A – OCL – 01-JUL-2021

Document names must not include firm-specific naming conventions or court file numbers.

Abbreviations may only be used as follows:
APP for Applicant
RESP for Respondent
O for Other

For institutional litigants:
CAS for Children’s Aid Societies
FRO for Family Responsibility Office
OCL for Office of the Children’s Lawyer

NOTE: If documents are not named according to the above naming protocol, the judge may decide to review only those documents that comply with the protocol and may decide to reschedule your hearing to another day.

To control the order in which your documents appear, add a number at the beginning of the document name: i.e. 1. Case Conference Brief 17A – Respondent – Smith – 01-JAN-2021, then 2. Certificate of Financial Disclosure 13A – Respondent – Smith – 01-JAN-2021.

Examples of Named and Numbered Documents for a Case Conference:

1. Case Conference Brief 17A – Applicant – Smith – 01-JAN-2021
2. Certificate of Financial Disclosure 13A – Applicant – Smith – 01-JAN-2021
3. Financial Statement 13 – Applicant – Smith – 01-JAN-2021
4. Affidavit of Service 6B – Applicant – Smith – 06-JAN-2021

Maximum Number of Pages per File Uploaded into Case Center

Ensure that any document uploaded into Case Center is under 500 pages in length. Large documents, such as a book of authorities that is over 500 pages in length, should be broken down into Volumes (e.g. Book of Authorities Vol. 1; Book of Authorities Vol. 2).

Page Numbers

If you are applying your own page numbers in your document creating software, do not use the top or bottom right corner for your pagination. Case Center will use the top and bottom right of the page to apply its autogenerated page number. The presiding judicial official will rely on the Case Center -generated page numbers when reviewing and referring to your document, so it is important that these page numbers are easily visible. If you wish to add your own page numbers to your documents, ensure you place them at the top left or centre of your page.

Note that Case Center applies permanent page numbers that remain attached to documents uploaded, even if a document is later removed or moved. Any documents removed from Case Center will be visually marked on the Index page and the Review page. The removed document will be replaced with a placeholder page.

Where to Upload Documents

Note that Case Center uses different terminology such as follows:

• Events: Hearings or appearances
• Bundles: are folders that contain documents related to specific events or hearings.
• Sections: are within each bundle. Sections are designated areas for uploading specific documents. Each section corresponds to a different aspect of the case, such as exhibits, applicant/respondent documents, etc.

This Notice uses the Case Center terms.

As a best practice, court staff will provide you with access to your event hearing bundle (e.g. Motion Case Conference), Pleadings bundle, and/or the Endorsements, Orders and Judgments bundle if applicable. You will receive access to more bundles if other events are scheduled and created through Case Center.

Parties or their counsel must ensure that all documents have been uploaded into Case Center according to whether the party is the Applicant, Respondent or another party (e.g. a third party including any agency such as the Office of the Children’s Lawyer or Ontario Works). Parties must also upload Affidavits of Service so they can be accessed at upcoming events.

Pleadings

When applicable, parties/counsel must ensure that all pleadings have been uploaded into the Pleadings sub-bundle in Case Center. Pleadings include documents such as:

• Form 8: Application (General)
• Form 10: Answer
• Form 15: Motion to Change
• Form 15B: Response to Motion to Change
• Form 34L: Application for Openness Order
• Form 33B.1 Answer and Plan of Care (parties other than the Children's Aid Society)

Any additional documents such as Form 13: Financial Statements and parenting affidavits (i.e. Form 35.1 and/or 35.1A) as per the Family Law Rules and applicable legislation must also be uploaded into the Pleadings sub-bundle.

Affidavits of Service are also generally filed in the Pleadings sub-bundle along with the other filed documents.

Orders and Endorsements

If an event is heard using Case Center, court staff will upload endorsements and issued orders for access by parties and counsel by uploading them into the Endorsements, Orders and Judgments sub-bundle, subject to any judicial direction

If you have an ongoing family law case, you will need to upload copies of previous orders and endorsements into the Endorsements, Orders and Judgements sub-bundle if they have not already been uploaded by court staff. This should include any order that remains in effect as well as any relevant endorsements a judge may have issued as part of the case before the court.

Parties / counsel are responsible for properly naming an Order or Endorsement in accordance with the above naming protocol before uploading the document to Case Center.

Note that judges can download and amend draft orders that a party or their counsel have uploaded into Case Center. You may therefore want to include draft orders with your materials in the Endorsements, Orders and Judgements sub-bundle so that it may be signed by the judge and uploaded into Case Center by court staff at the conclusion of the hearing.

In the Toronto region, Family Responsibility Office Support Enforcement – Respondent Documents
For respondents or their counsel uploading documents in Family Responsibility Office enforcement cases, court staff will provide you with access to the sections where documents need to be uploaded, such as in the Payor’s Documents, Payor’s Motion to Refrain, Draft Orders, and/or Exhibits sections.

How to Upload Documents

Once your documents are properly prepared and formatted, you can upload them to Case Center. When uploaded, they will automatically be assigned page numbers through Case Center.

Case Center organizes uploaded documents in two ways:

• By bundle – The court event (hearing or appearance) the documents relate to.
• By section – The party uploading the documents or type of document.

When uploading documents:

• Make sure that each document uploaded is less than 500 pages in length.
• Make sure your documents are named following the Document Naming Protocol set out above. This ensures documents are clearly labelled in the system.
• Prior to uploading, confirm that your materials are not password protected.
• Make sure that each file uploaded contains only one document. (I.e., do not upload one file containing more than one document), except for affidavits with attached exhibits and Books of Authorities.
• Affidavits with attached exhibits should be uploaded as one PDF document with hyperlinks from the affidavit to the exhibits for ease of reference. Similarly, where a Book of Authorities is provided to the Court, it should be uploaded as a single PDF document with a table of contents hyperlinked to the cases contained within it. This will assist the judge in easily locating the exhibits and/or case law.
• Do not upload any material that is subject to a publication ban/sealing order. Refer to Documents that will not be used in Case Center for more information about what not to include in Case Center and how to file these materials.

To upload your documents to Case Center:

1. Locate the case (found from the “View Case List” or “View Hearings” menu options).
2. Select the “Update Case” button.
3. Select the “Upload” tab found in the case file.
4. Ensure you have selected the correct bundle you want to upload your specific document into. If the incorrect bundle is selected, select“Select Bundle” and choose the appropriate one from the dropdown list. Refer to Where to Upload Documents above for details.
5. In the “Select Section” field, ensure you select the appropriate section to upload your documents.
6. Select “Upload File(s)”.
7. If your document is a PDF that contains bookmarks, ensure “Import Bookmarks” is checked off.

Important — When uploading a document to Case Center, you must ensure the document is nunder 500 pages in length. Individual documents that are longer than 500 pages may freeze while scrolling during your hearing. As such, if a document such as a book of authorities is longer than 500 pages, it should be broken down into Book of Authorities Vol. 1 — Respondent Smith — 01-JAN-2021, Book of Authorities Vol. 2 — Respondent Smith — 01-JAN-2021, etc. to remain under the maximum number of pages.

8. To select files, you can either:
   1. Select your documents from your computer and drag them into the box;
   2. Select “Add Files” and select the files you want to add.
   3. You can add multiple documents by either selecting or dragging all the documents you wish to upload into the box.

Tip — You will see each of your documents listed individually. Case Center will upload the documents in the order that they appear in the list. You can change the order of the documents by using your cursor and dragging them into the correct order.

9. Select “Start Upload” Case Center will perform a virus scan on the document prior to accepting it for upload in the system. Depending on the size of your file, it may take a moment for your documents to appear in the case in Case Center. When the “Status” column for the file is “100%”, the file has successfully uploaded.

Important! Once a document has been uploaded into Case Center, the expectation is that document is before the Court. You must ensure you do not delete a document after you have uploaded it to Case Center. Case Center will retain a record of documents that have been deleted, and they will appear on the “Review” page as shown below:

How to Update Uploaded Documents

If you accidentally uploaded a document to the wrong section, after you find your case (either through the “View Case List” or “View Hearings” menu option) and select the “Update Case” button:

1. Select “Sections” from the top of the page.
2. Validate that the bundle displayed is correct or select “Select Bundle” to change it.
3. Select “Update All Documents” from the section where you uploaded the document that you want to move.
4. Select “Move” to move the document to the correct section.

If you want to reorganize and/or rename your uploaded document within a section, after you find your case (either through the “View Case List” or “View Hearings” menu option) and select the “Update Case” button:

1. Select “Sections” from the top of the page.
2. Validate that the bundle displayed is correct or select “Select Bundle” to change it.
3. Select “Update All Documents” from the section with the files that you want to reorganize.
4. If you want to reorganize document(s), update the number(s) in the “Document Number” column in the table to reflect the order you want your documents to appear in.
5. If you want to rename document(s), edit the text in the applicable row of the “Document Title” column in the table. (Refer to the Document Naming Protocol set out above).

Tip — If your document was not uploaded using the court’s naming protocol, you may notice that the date in the “Document Date” field does not match the date the document was accepted for filing. You can type into the “Document Date” field to input the correct date.

NOTE: Case Center will insert the document either before or after the existing document. The placement of the document will depend on the name of the document you are inserting. If the document you have inserted has been given the same document number as a previous document (for example, two documents have document number 0005), the order of these two documents will be sorted in alphabetical order.

Using the example above, if the name of Document Number 0005 is Case Conference Brief 17A – Applicant – Smith – 01-JAN-2-21 and you want to insert a document named Affidavit of Service 6B – Applicant – Smith – 06-JAN-2021, the inserted document will appear above the existing document (because the name of the document starts with “A”).

Similarly, if you were to insert a document named Financial Statement 13 – Applicant – Smith – 01-JAN-2021, the inserted document will appear below the existing document (because the name of the document starts with the letter “F” while the existing document start with the letter “C”).

EXCEPTION: Inserted documents that start with a number rather than a letter will be placed in numerical sequence above any document that starts with a letter.

For example, if you intend on inserting a document that will appear before an existing document, you may choose to add “1” or “01”, as the case may be, so that the inserted document is prioritized above others.

Select the “Review” button to view the index and location of your document. Case Center will automatically paginate the new upload and add an “a” (or b, c, d, etc.) to indicate it was inserted (e.g. A7a, or, B17a).

If you upload a new document during or after a hearing, you will want to add it at the end of your list so that it does not change the order that has been allocated to documents that have already been uploaded. If your documents are not appearing numerically, please contact staff so that they can change the settings in your file.

Create an index of key documents

After uploading your documents into Case Center, you may want to create a document containing an index of the documents that you will be relying on at the hearing along with the Case Center-generated document and page numbers (e.g. A13).

You can download this type of index from Case Center. Once you have accessed your case, ensure that the bundle for which you would like the index created is displayed on the left-hand index pane. Then, from the “Download” menu, select “Download bundle”. A PDF file with the index will then appear in your downloads.

If you want to hyperlink separate documents within the same bundle to one another

When you have multiple documents that have been uploaded to Case Center that you’d like to provide links between, you can use Case Center’s internal hyperlinking feature. This process involves working in the Case Center platform after uploading your documents.

We will use the example of linking a page of an affidavit to a factum. Follow these steps:

1. Locate the case from the “View Case List” or “View Hearings” screen.
2. Select “Update Case”.
3. Select “Index”.
4. Ensure you are in the correct bundle. Use the “Select Bundle” button to change the bundle if needed.
5. Find the document you wish to add the hyperlink to and select “View”. For example, if you would like to link a page from your affidavit to your factum, your factum from the list.
6. Select the page of the document that you wish to add the hyperlink to using the dropdown menu.
7. Select “Hyperlink” button at the top of the screen.
8. Use your mouse to select where on the page you would like to apply a link. A pop-up window should appear asking you to confirm you want to add a hyperlink.
9. A new “Edit Hyperlink” pop-up will appear. Ensure the “Hyperlink Type” is set to “Document Page” (this will be selected by default).
10. Enter text in the “Description” field. For example, if you’re linking to the second page of your affidavit, type “Affidavit Page 2”. This description will only appear on this page to assist you in managing your hyperlinks.
11. In the “Section” dropdown menu, choose the section where the document you want to link to is stored. For example, if you are the applicant and your documents have been uploaded under “Applicant Documents,” select that option.
12. In the “Document” dropdown menu, select the specific document you want to link to. For example, if you are in your factum and want to link to a page of your affidavit, choose the document labeled “Affidavit.”
13. In the “Page” dropdown menu, select the page of the document that you want the hyperlink to direct to.
14. Select “Save”. You will now see a purple “H” on the screen. You can move this using your cursor to ensure the link is not covering any words in your document.
15. When you access this page of your document through the “Review” screen, the hyperlink will now appear, as shown below:

Father’s Affidavit, paras. 178-180. H: A1

Tip — You may also want to add a hyperlink back to the originating document. For example, if you linked page 2 of your affidavit to your factum, consider adding a link in your affidavit that points back to the factum. This allows the judge to move easily between both documents.

If you are a self-represented litigant and would like to grant another person who is not a lawyer access to your Case Center file, you will need to ask the judge to grant the access.

Be very careful about who you invite to Case Center. If you invite people who are not lawyers and they share confidential information about the case, the judge may order consequences, including costs.

Lawyers can provide other professionals access to their cases in Case Center. If you have a lawyer representing you, an invitation will be sent to them so they can upload documents on your behalf. If you want access to your case in Case Center, ask your lawyer to send you an invitation by email.

To invite a person to your case, from your case, select the “People” tab at the top and then “Add people”. From the page, select “Invite New Participant” and follow the prompts.

Click on “View Hearings” at the top of the screen for access to the list of your upcoming hearings and Zoom coordinates for virtual hearings, if applicable, or other hearing related information.

If a lawyer wants to share the Zoom coordinates with a client, click on the Video Conference Link button in the case on Case Center, and then copy and paste the link into your communication with the client.

Below is a very high-level guide to using common tools in Case Center:

Find Evidence to Review

• Case List tab → “Review Evidence”, or
• Hearings tab → “Review”

Note: Review Panes are organized with the Index Pane on the left, Reading Pane(s) in the middle, and Notes Pane on the right.

Dual Reading Panes

To open dual panes, select the double squares from top of Reading Pane.

To change contents, of a pane, before selecting the file from the Index Pane, make sure the larger side of the split rectangle is on the Reading Pane side you want to change. Click on this icon to switch the active Reading Pane

To adjust the size of the Reading Panes, use the ball on the horizontal line from the right-hand Reading Pane.

To close, click the X on the right-hand Reading Pane.

While in dual reading pane mode, many tabs display “Left Pane”, which allow for the selected tools to be applied to that pane. You may select “Left Pane” to switch this so that tools are applied to the “Right Pane”.

Find Contents within a Case

Find tab → “Search Case” (Dual panes recommended. * is wildcard.)

View Previous Pages

Find tab → Select applicable option: “Show Previous Page” OR “Viewing History” OR “Page Direction History”

Present Evidence

Notes tab → Turn off “Show Notes” (if you do not want Page Notes displayed).

Before presenting evidence, make sure the page within the document you want to share is displayed in the Reading pane. In dual pane mode, only the left-hand reading pane with the blue banner will be presented.

To present, Present tab → Start Presentation

Activate “Witness” if applicable.

A red outline will appear around the Reading pane being presented.

Within the Present tab at the top of the page, after selecting “Start Presentation”, key tools include:

• “View followers” to see who is following your presentation (followers are displayed in a blue banner above the reading panes if selected).
• “Pause” to pause the presentation, such as when you want to navigate to a different piece of evidence. To continue the presentation, select “Resume”.
• “Call Out” to magnify a part of the evidence. (Drag your cursor to make a rectangle over the content you want to magnify.)
• “Stop Presentation”to stop the presentation. To present again, select “Start Presentation”.
• “Pin” to keep the “Present” tab open while you open a different tab (e.g., to take notes or to use tools from the “View” tab such as zoom)

Tools to Review Evidence

View tab → Select applicable tools – e.g., zoom, rotate, open in new tab, etc.

Follow Other Presenters

Present tab → “Follow Presenter” and “Auto Follow” if there is more than one presenter.

Direct Others to a Page or Document

Notes tab → Turn off “Show Notes” (if you do not want Page Notes displayed).

Before directing others to a page, make sure the page within the document you want to share is displayed in the Reading pane. If you have dual panes open, make sure that the page within the document you want to share is on the left-hand side with the blue banner.

Then, Present tab OR Find tab → “Direct to Page” (select witness if applicable)

Be Directed to a Page by Others

Select “Yes” to page direction pop up, OR, to automatically be directed to pages and not receive pop ups → Find tab → Turn on “Page Directions” and “Auto Direction”

Use Notes

Case, Page, or Pen Notes: Notes tab → choose colour if applicable, then select preferred note option. (Pen notes are applied to page and do not appear in Notes Pane.)

Audio/Video Recording Notes → Under the recording in the file, select “Note”.

Note that you are able to edit or remove the notes you create by selecting the applicable button at the bottom of the note in the Notes pane.

Copy text to put into a note: Notes tab → "Copy Text" (for documents or images) then paste.

Add Tag to a note to later group notes with the same tags together: select “Tags” from the applicable note in the Notes pane.

Sort Notes: From top of Notes pane → “Change Sort Order” button to select option.

Filter Notes: From top of Notes pane → Select the applicable filter(s).

Download Documents, Bundles, Notes, and Links to a Case

The “Download” tab provides the following download options:

• “Download Document” downloads the active document.
• “Download Bundle” downloads the bundle identified on the Index pane.
• “Download Notes” allows you to download notes in a PDF, spreadsheet, or Word file. A summary page/tab is provided and notes are separated by Page Notes and Case Notes.
• “Download eBridge PDF” downloads a page with a link to the case you are viewing and a link to all of the cases you have been invited to, as well as additional support information.

Exit a Case

Click on your name in the top right of the browser window

For more detailed how-to guides and videos, visit Support and training for Thomson Reuters Case Center | Canada | Thomson Reuters

To access and/or upload your files in Case Center:

1. Register for Case Center at https://ontariocourts.casecenter.thomsonreuters.com/ by selecting “Register” at the top right of the page and then following the prompts.
2. Google Chrome or MS Edge can be used for Case Center. Note that the Internet Explorer browser does not support Case Center.
3. On or before your court date, a judge or a court clerk may schedule a hearing that will use Case Center in accordance with this Notice, or, in accordance with the direction given by the presiding judge.
4. Court staff will create a case in Case Center and send an invitation to the parties or counsel, if the parties are represented, by email. Parties will receive the invitation from Thomson Reuters Case Center.
5. Parties or counsel will file their documents with the court either online, by email or in-person. See note below regarding filing documents by email. Also, note that page limits stipulated by local court directions or by court order must be followed.

IMPORTANT: As previously stated, court documents must continue to be filed with the court before they are uploaded into Case Center, in accordance with the applicable rules and Notices to the Profession.

6. Court staff will review the documents that have been submitted for filing with the court to ensure that they are in accordance with the Family Law Rules and local court practices or orders of the court. Your documents are not filed until they have been reviewed and accepted by court staff.
7. If filing was not done through the Ontario Courts Public Portal, parties/counsel must upload documents into the appropriate event bundle (e.g. Case Conference, Motion on Notice, Trial, etc.) in Case Center after the documents have been accepted for filing with the court office.
   Note that if filing was done through the Ontario Courts Public Portal, court staff will post filed documents into Case Center: parties should not submit any document directly to Case Center unless a judge has provided direction or permission to do so.
8. The hearing will be held and parties, counsel and the judge may review all of the documents that have been uploaded in the appropriate bundles.

Resources to assist you to familiarize yourself with Case Center are available 24/7 and are accessible without having to register with Case Center.

Technical Issues Related to Case Center

For assistance with technical issues, please contact Thomson Reuters technical support at 1-800-290-9378 and select either “Case Center” or “Evidence Sharing” when you reach the directory, or email decsupport@thomsonreuters.com. Support is available from 8:00 a.m. to 5:00 p.m. (Monday to Friday).

Self-Represented Litigants

The Ministry of the Attorney General’s Court Services Division Contact Centre is now offering a general support hotline as additional help for self-represented litigants. The hotline directs self-represented litigants to a directory of support options. Case Center is option 4 on the menu. Self-represented litigants will be able to call the hotline at 1-800-980-4962 or info.CaseCenter@ontario.ca.

Lawyers, Legal Representatives, Law Students, Legal Assistants

Contact your professional associations for the names of Superusers. There is also OBA training (for fee): al-Development- Resources/Case Center/Case- Training-Options