Each member of a legal team must register for their own Case Center account.

Effective November 24, 2025, Case Center is protected by the Ontario.ca Login service – a Government of Ontario service that lets users sign in quickly and securely.

• Crown Counsel, lawyers and support staff employed by the Government of Ontario who sign in using a Government of Ontario email address can use the “Ontario Ministry Staff” login option.
• All other counsel, support staff, self-represented persons and parties must register for an Ontario.ca Login account and login using the “Other Users” login option.

More information on “Ontario.ca Login” is here.

There are two ways to find a case:

1. Email

• Counsel and parties will receive an email with the subject: “Ontario Courts have granted access to the following court case” when they are invited to the case.
• The email will come from casecenter-noreply@thomsonreuters.com. Counsel and parties should save “@thomsonreuters.com” as an email contact and mark Case Center as a trusted sender.
• Once counsel or a party has received an email inviting them to a case, they must click the link provided to view the case. Case Center will then require a login.

2. Directly through Case Center

• Counsel and parties may login to Case Center and select View Case List. The “View Case List” page provides a list of the cases each user has access to in the system.
• The Case Filter box can be used to locate a specific case. There are two options:

1. 1. Hearing Date From / Hearing Date To – these fields can be used to look for a list of cases on a specific date or within a specific date range.

• • • Users may use the calendar icon next to each field to choose the hearing dates they wish to search within, then select “Apply Filter”. Only cases with hearings within that date range will appear.

Tip –To search for cases on one specific date, enter the same date in both fields.

1. 2. Case name/reference– this field can be used to search for a case using one of the party’s names as it appears in the title of proceeding or the middle six digits of the court file number.

• • • Party Name – Users should input a party’s name as it appears in the title of proceeding or the middle six digit file number, then select “Apply Filter”. For example, if the case is “Lawrence v. Smith”, type “Smith” into this field. Only cases with the word “Smith” will appear.

Tip – Search using more than one word by selecting the “All Words” checkbox. Only cases with all the words you typed will appear.

Counsel and parties will get emails from Case Center with the case name as the subject line. These emails are automatic alerts sent when a “change” occurs in a bundle.

“Changes” refer to when something is uploaded to a case, such as when a document is uploaded into a party’s section or if the court uploads an order or endorsement following the hearing. These emails are sent from casecenter-noreply@thomsonreuters.com to the email addresses of all parties with access to the bundle. The court provides this notification feature to parties when they are first invited into the case. Counsel and parties should save @thomsonreuters.com as a safe sender in their email settings.

More information regarding how to view documents in Case Center is available here.

For self-represented persons without access to the necessary technology, assistance is also available through the court filing office or with the Accessibility Coordinator at the courthouse where the case is being heard. Contact information for accessibility coordinators may be found here.

Counsel can provide other professionals access to their cases in Case Center. It is the responsibility of the counsel listed on the document to invite other legal professionals on their team to the case. Counsel must invite all junior counsel, legal assistants, clerks, students or administrative staff who are responsible for uploading, hyperlinking or viewing documents in Case Center.

Self-represented persons may wish to invite third parties such as mediation services into their case. Self-represented persons must exercise caution to ensure they are only providing Case Center access to third parties for the purpose of the hearing. Self-represented persons who do not see the “Invite New Participant” option should reach out to the court office so that this permission is properly enabled.

To invite professionals to Case Center:

1. Find the case.
2. Select the Update Case.
3. Select the “People” tab found in the case file.
4. Select “Invite New Participant”.
5. Enter the participant’s email address and their role (if they do not already have a Case Center account).
6. Select all the items listed under Bundle Access.
7. Review the options listed under Access Permissions Select only the options appropriate for the person you are inviting.
8. Select all the items listed under Emails.
9. Once you click “Invite”, an automated Case Center email will be sent to the person containing a link to the case.

A short how-to video is here: https://training.thomsonreuters.ca/media/1_mjd6e27n

The court will provide counsel and parties access to a new bundle for the next hearing at least five days before the new hearing date.

Counsel and parties are responsible for providing administrative staff or third parties access to any new bundles that have been created for subsequent hearings.

To provide access to new bundles in a case:

1. Find the case.
2. Select the Update Case
3. Select the “People” tab found in the case file.
4. Find the name of the person who should have access to the new bundle.
   • Tip – Press the “Ctrl” and “G” buttons on your keyboard at the same time to bring up a search box on your browser. In this box you can type the last name of the person who should have access to the new bundle. Case Center will bring you to that name on the page so you don’t have to scroll.
5. Find the name of the new bundle next to that person’s name.
6. Check off the box next to the new bundle name. That person will now have access to the new bundle.

In order to extend access to additional hearing bundles, you must have been the party who initially invited the person you are granting access to into the case.

Counsel removed from the record and no longer representing a party in the case may reach out to the court office to remove their access. Counsel may wish to remove bundle access for law clerks, legal assistants, or junior counsel who no longer require access to the case.

To remove a user’s access to bundles in a case:

1. Find the case.
2. Select the Update Case button.
3. Select the “People” tab found in the case file.
4. Find the name of the person you wish to remove.
5. Uncheck the bundles next to the person’s name.

That user will no longer be able to access the case as they do not have access to any bundles.

Orders, endorsements or judgments resulting from a hearing will be distributed to parties directly through Case Center. The court will upload these documents into the Orders and Endorsements bundle in the case. Counsel and parties will receive an email from Case Center when the order or endorsement has been uploaded.

Counsel and parties can download the order, endorsement or judgment directly from Case Center in two ways:

1. From the “Review” screen:

• • Select “change” on the left-hand pane of the screen to switch from the hearing bundle to the Orders and Endorsements bundle;
  • Click “Download” at the top of the screen;
  • Select “Download Document”.

2. From the “Update” or case file screen:
   • Click on “Index” at the top of the screen;
   • Click “Select Bundle” to choose the Orders and Endorsement bundle;
   • Find the order or endorsement and select the “PDF” button.

Using either of these options will directly download a PDF version of the order, endorsement or judgment.